Terms & Conditions

Ramada Encore by Wyndham Rajbagh Srinagar
(Owned and operated by AL-HABIB EMPORIO under franchise agreement with Wyndham Hotel Group (UK) Limited)

1. General Terms

By booking a room, visiting, or staying at Ramada Encore by Wyndham Rajbagh Srinagar (hereinafter “Hotel,” “we,” “our,” or “us”), you agree to these Terms & Conditions. If you disagree with any part of these terms, you should refrain from using our services.

2. Reservations & Check-In

• A valid government-issued ID or passport is mandatory for all guests.

• Foreign guests must present a valid passport and visa; FRRO documentation may be required as per local regulations.

• Minimum check-in age is 18 years.

• Your booking is confirmed only after receiving a confirmation email, message, or booking voucher from us or from authorized travel partners.

3. Payment & Billing

• We accept major credit/debit cards, UPI, and cash.

• Advance payment or full pre-payment may be required during peak seasons or special events.

• Any additional services (meals, transport, laundry, etc.) will be charged to your room and settled at check-out unless otherwise stated.

4. Cancellations & No-Show

Cancellation policies vary according to the rate plan and season. The policy attached to your booking will apply. Failure to arrive (no-show) may result in full charges.

5. Guest Responsibility

Guests are expected to:

• Maintain general decorum and avoid activities that disturb other guests or hotel operations.

• Take care of hotel property. Damages caused by neglect or misconduct will be billed to the guest.

• Comply with all lawful instructions from hotel staff, especially related to safety and security.

6. Prohibited Activities

• Illegal substances, weapons, or hazardous materials are strictly forbidden.

• Commercial photography or videography without written approval is not allowed.

• Misuse of property, tampering with electrical systems, or causing security disruptions is prohibited.

• Arms and Ammunition is not allowed
• Animals are not allowed

7. Liability Disclaimer

• The hotel shall not be responsible for loss, theft, or damage to valuables unless deposited in the in-room safe or front desk safe.
• Guests are advised to take due care of their personal belongings at all times within the hotel premises.
• The hotel is not liable for any inconvenience, delay, or cancellation arising from weather conditions, political situations, curfews, natural calamities, or government regulations beyond its control.
• The hotel shall not be held responsible for injuries, accidents, or mishaps occurring due to guest negligence or misuse of hotel facilities.
• Parking facilities, where provided, are used entirely at the guest’s own risk. The hotel is not responsible for theft or damage to vehicles or belongings left inside.
• The hotel reserves the right to deny liability for loss or damage caused by third-party service providers.
• Guests are expected to comply with all hotel rules and local laws; the hotel shall not be liable for consequences arising from non-compliance.
• Early Check-in:
  Before 06:00 hrs
  Full night charges applicable
  Between 06:00 hrs – 10:00 hrs
  50% of one night’s room tariff applicable
  Subject to:
  Room availability
  Between 10:00 hrs – 14:00 hrs
  Complimentary early check-in
  Subject to availability only
• Standard Check-Out Time: 12:00 hrs
  Up to 14:00 hrs
  Complimentary, subject to availability
  Between 14:00 hrs – 18:00 hrs
  50% of one night’s room tariff applicable
  subject to availability
  After 18:00 hrs
  Full night charges applicable

8. Connectivity Note (Important)

Connectivity in Jammu & Kashmir is regulated by the government.

Please read this carefully.

• Only postpaid mobile connections function in Jammu & Kashmir.

• Airtel and Jio currently offer the widest coverage in Srinagar and surrounding areas.

• International SIM cards do not work anywhere in Jammu & Kashmir due to regulatory restrictions.

• Tourist SIM cards are available at the Srinagar Airport exit gate. We strongly recommend collecting one upon arrival to stay connected throughout your stay.

We are not responsible for disruptions in mobile networks, WiFi connectivity, or internet bandwidth caused by government restrictions.

9. Security Notice (Must Read)

Your safety matters. Please follow these rules strictly.

• Our ONLY official contact numbers are:

  • +91 88999 00845 (Reception)

  • +91 88999 00852 (Reservations)

• These numbers are also available on WhatsApp.

• Any calls, messages, or payment requests from other numbers should be ignored.

• Do not click on unknown links, QR codes, or payment requests received from unverified sources.

• Do not share personal details, OTPs, or payment information with anyone claiming to be “hotel staff” unless contacting the official numbers listed above.

We are not responsible for fraud resulting from communication made through unauthorized channels.

10. Third-Party Bookings

If you booked through an OTA or travel agency, their terms may also apply. However, the hotel’s local policies will take precedence regarding security, identification, and payments at the property.

11. Hotel Management Rights

We reserve the right to:

• Refuse entry or service to anyone violating hotel rules or behaving in a threatening, disruptive, or unlawful manner.

• Cancel or modify reservations when circumstances beyond our control occur.

• Charge the guest for damages or unpaid dues.

12. Force Majeure

We are not liable for delays, cancellations, service interruptions, or inability to fulfill obligations resulting from events outside our control such as natural disasters, political unrest, government restrictions, curfews, communication shutdowns, or emergencies.

13. Ownership Disclosure

Ramada Encore by Wyndham Rajbagh Srinagar is independently owned and operated by AL-HABIB EMPORIO, under a franchise agreement with Wyndham Hotel Group (UK) Limited. The use of the Ramada Encore name and branding does not imply Wyndham Hotel Group’s operational involvement or liability in day-to-day management.

14. Amendments to Terms

We may update these Terms & Conditions without prior notice. The most recent version will always be available at the property or on our official website. Continued use of our services means you accept the updated terms.

15. Contact Information

For any queries or clarifications, contact us strictly through the official numbers:

• +91 88999 00845 (Reception)

• +91 88999 00852 (Reservations)